Global Airline Company

Using Computer Vision Technology

to improve airline customer experience

  • AI & ML
  • Data Analytics

Problem

A global airline challenged us to deliver a real-time system for monitoring capacity in its club lounges at airports nationwide. Through the system, the airline wanted to optimize customer experience in the lounges, reduce overcrowding and offer amenities to non-member customers when capacity allows.

Solution

The team prototyped a Microsoft Kinect sensor mounted to the ceiling at the entry to the B6 lounge at Chicago O’Hare airport deployed with custom computer vision algorithms to detect motion of people moving in and out of the lounge. 

Results

Built in just 6 weeks from idea to MVP deployment, the solution was installed and tested during one of the busiest air travel holidays of the year at Christmas. The MVP achieved 89% accuracy during trial runs, and validated the technical feasibility assessment of the project.

Idea to Deployment

%

Accuracy

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Valence Group Inc. (Bellevue)

  3005 112th Ave NE, Suite 250
Bellevue, WA 98004

   (206) 494-4339

Valence Group Inc. (Bellevue)

  3005 112th Ave NE, Suite 250
Bellevue, WA 98004

   (206) 494-4339