Fortune 100 Company

Improving Retail Experiences

with remote management and analytics dashboards

  • Data Analytics
  • IoT

Problem

A global technology company asked us to design and deliver an engaging, interactive and consistent experience enabling the remote management of over 5,000 devices and software in more than 105 retail stores worldwide.

Solution

The team designed a real-time visual dashboard measuring point of presence “health” to continuously monitor key device analytic metrics. Additionally, the solution was built on a cloud-based platform which enabled the remote configuration of devices from one centralized location to any point of presence in the system.

Results

The software provider was able to remotely manage their retail store devices in a more efficient, consistent and responsive management tool for a fraction of the cost of on-site services teams at each store. This also enabled the software provider to re-structure their services team to focus on higher-value activities for the company.

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Valence Group Inc. (Bellevue)

  3005 112th Ave NE, Suite 250
Bellevue, WA 98004

   (206) 494-4339

Valence Group Inc. (Bellevue)

  3005 112th Ave NE, Suite 250
Bellevue, WA 98004

   (206) 494-4339