Large Non-Profit Healthcare System
Creating Operational Efficiency
at scale with change management frameworks
A large not-for-profit healthcare system with multiple hospitals and clinical institutes across 5 states, needed a framework from which to manage organizational change and adoption stemming from a key strategic initiative. With over 100K employees, the solution needed to be scalable but also customizable so the changes could land effectively in each unique region.
Working collaboratively with our client, the Valence team designed a change management framework which laid out the vision, philosophy, engagement strategy, operational methodology, and landing / adoption approach. Under this framework, the team quickly realized that it needed a centralized change team to orchestrate the creation and delivery of re-leverageable material and vehicle toolkits across the entire organization in order to meet the scaling demands.
Through the creation, distribution, and training of customizable “toolkits” by a centralized change team, the client was quickly able to scale their messaging to drive change – both from a geographic and employee-based perspective. Owning the content and driving the messaging from a central location resulted in higher retention and employee survey results related to the initiative.
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