Customer Experience

Design

Customer Experience

Your brand is built through experiences. There has never been a more important time to address customer needs and expectations. Customers are the most consequential audience for any brand decision.

Optimize Your Customer Journey

Take a holistic view of every customer, considering all touch points before, during, and after conversion. Each interaction in the customer journey should serve and delight the customer, guiding them toward their ideal end action.

Meet Customers Where They Are

74% of consumers are at least somewhat likely to make a purchase based on experiences alone. A brand may have a superior product, but it can only succeed if it reaches its customers at their various stages of the purchase decision.

Bigger Than Brand and Price

Customer experience drives more than two-thirds of customer loyalty, more than brand and price combined. Our approach addresses how experience inspires loyalty among customers.

What Can This Solution Do For You?

Valence harnesses transformative technology to connect human and business insights. A fully realized customer experience changes your customers’ lives for the better by making tasks easier, healthier, safer, more productive, and more rewarding. A leading customer experience will differentiate your business and cement brand loyalty among your hard-won customers.

How Is Valence Helping Clients Use This?

Valence works with clients to document and assess customer touch points throughout their customer journey. We identify key moments to improve the customer’s experience, and guide them toward their goals at each point along their process.

Case Studies

Web Application

Spaceflight

Artificial Intelligence and Computer Vision

Leading Orthodontics Startup

Website Design and Development

Healthcare Startup

Contact Us

Let’s Connect

The next step on your digital transformation starts with a conversation. Let us know how we can help you, and we’ll get back to you right away.